We get a lot of email, which is awesome.
However we can't always respond to requests for personal nutrition and exercise advice from folks who aren't clients.
For guaranteed responses, you have two options.
First, your can pick up a copy of the Precision Nutrition System. (As part of the PN family, you'll have access to support in our online resources and community.)
Precision Nutrition Inc. currently operates out of Toronto, Canada.
Our office address is 18 King Street East, Suite 1400, Toronto, ON, M5C 1C4. And our phone number is 1-877-660-6464.
Just so you know, since we're based entirely online, we rarely answer the phones or open snail mail. (We know, it's a crazy new world). So email is, far and away, the best way to contact us.
One more important thing: Our USA orders are shipped from our warehouse in Dallas, TX , USA and our Canadian and international orders are shipped from our warehouse (not our office address above) in Toronto, ON, Canada.
Hours of operation.
Our sales and customer service departments are open from 9:00 am to 5:00 pm EST, Monday to Friday – with the exception of national holidays.
We ship orders within the US via FedEx ground and Canadian orders via Canada Post. All other international orders are shipped via FedEx or Purolator.
All orders will ship within 2-3 business days. Orders received on weekends or holidays will ship the next business day.
All customers receive a shipping confirmation email when the order is shipped. So please contact us if you do not receive your tracking email. Once you have received, here's where to track it:
Please note that the online tracking websites above are often updated only every 48 hours. If you try to track your package as soon as you receive your tracking number from us, the status might not be available yet.
Here at PN we are a little quicker than the shipping companies and will get your tracking email to you even before the shipping company has updated their site. After 24 hours, you should be able track your package online.
Typical delivery times.
Below are the typical delivery times to various locations. Keep in mind that these are not guarantees (once we ship the product, its fate is in the hands of FedEx, Canada Post and Purolator), but rather guidelines based on over 15 years of experience shipping products around the world.
- United States: 5-7 business days
- Canada: 5-7 business days
- United Kingdom & Ireland: 2-3 weeks
- Australia & New Zealand: 2-3 weeks
- Other international destinations: 4-6 weeks
All customers will receive an email with a tracking number.
If you have lost, deleted, or not received your tracking email, please contact [email protected] with your order information, and we will be happy to assist you.
Money back guarantee.
We offer a money back guarantee on all products where payment is made on registration. If our products do not meet your expectation, contact us within the guarantee period and we will refund the product purchase price, less any shipping charges.
To return a product, first contact [email protected] for a return authorization. Products returned without authorization will not be accepted, and the purchase will not be refunded.
Returns from the US and Canada must be sent using a trackable method (e.g., USPS, Canada Post, FedEx, UPS). Customers are responsible for the return cost of shipping the product back.
Wholesale pricing is available if you're interested in purchasing in bulk or retailing our Gourmet Nutrition Cookbook – The Cookbook for the Fit Food Lover.
Please contact Client Care at [email protected] for wholesale pricing information.
Life-changing, research-driven nutrition coaching for everyone. That's our mission at Precision Nutrition.
If you share our passion for fitness and health and you're among the best in your field, we might have a place for you.
Click here for more information about career opportunities with Precision Nutrition.