Contact Us | Precision Nutrition

Contact Us

New to Precision Nutrition? Have questions? Looking for support?
Contact us. We're here to help.

The fastest way to connect with our team is to email us at this address: We'd love to hear from you.

Note: For customers and clients, please use the following address:

Nutrition questions.

We get a lot of email, which is awesome.

However we can't always respond to requests for personal nutrition and exercise advice from folks who aren't clients.

For guaranteed responses, you have two options.

First, your can pick up a copy of the Precision Nutrition System. (With your purchase you will get a full membership to the Precision Nutrition forum, which is monitored by our team.)

Second, you can sign up for personal Coaching For Men or Coaching For Women. (With this option you get to work with one of our world-class coaches.)

Our location.

Precision Nutrition Inc. currently operates out of Toronto, Canada.

Our USA orders are shipped from Dallas, TX , USA and our Canadian and international orders are shipped from Toronto, ON, Canada.

Hours of operation.

Our sales and customer service departments are open from 9:00 am to 5:00 pm EST, Monday to Friday – with the exception of national holidays.

Shipping information.

We ship orders within the US via FedEx ground and Canadian orders via Canada Post. All other international orders are shipped via FedEx or Purolator.

All orders will ship within 2-3 business days. Orders received on weekends or holidays will ship the next business day.

All customers receive a shipping confirmation email when the order is shipped. So please contact us if you do not receive your tracking email. Once you have received, here's where to track it:

Please note that the online tracking websites above are often updated only every 48 hours. If you try to track your package as soon as you receive your tracking number from us, the status might not be available yet.

Here at PN we are a little quicker than the shipping companies and will get your tracking email to you even before the shipping company has updated their site. After 24 hours, you should be able track your package online.

Typical delivery times.

Below are the typical delivery times to various locations. Keep in mind that these are not guarantees (once we ship the product, its fate is in the hands of FedEx, Canada Post and Purolator), but rather guidelines based on over 15 years of experience shipping products around the world.

  • United States: 5-7 business days
  • Canada: 5-7 business days
  • United Kingdom & Ireland: 2-3 weeks
  • Australia & New Zealand: 2-3 weeks
  • Other international destinations: 4-6 weeks

Order tracking.

All customers will receive an email with a tracking number.

If you have lost, deleted, or not received your tracking email, please contact with your order information, and we will be happy to assist you.

45-day money back guarantee.

We offer a 45-day money back guarantee on all products. If our products do not meet your expectation, contact us within 45 days of purchase and we will refund the product purchase price, less any shipping charges.

To return a product, first contact for a return authorization. Products returned without authorization will not be accepted, and the purchase will not be refunded.

Returns from the US and Canada must be sent using a trackable method (e.g., USPS, Canada Post, FedEx, UPS). Customers are responsible for the return cost of shipping the product back.

Privacy policy.

Protecting your privacy is very important to us. When you register for our services we’ll collect certain information that may include information that can be used to identify you, such as your name, age, phone number, address, email address, and any other personally identifiable information that you choose to provide. Our goal in collecting this information is to provide our services to you.

Precision Nutrition protects personal information with safeguards appropriate to the sensitivity of the information. We will not share any personal information that we have collected from you except as described below:

Third Party Analytics. We have engaged Inspectlet to analyze the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy

Precision Nutrition Certification.

To find a list of Precision Nutrition Certified fitness and health professionals, visit our Online Directory of Professionals.

For more information on becoming Precision Nutrition Certified, check out our Level 1 Certification Program.

Career opportunities.

Life-changing, research-driven nutrition coaching for everyone. That’s our mission at Precision Nutrition.

If you share our passion for fitness and health and you’re among the best in your field, we might have a place for you.

Click here for more information about career opportunities with Precision Nutrition.