Contact Us

The fastest way to get in contact with us is via email at info@precisionnutrition.com. Please choose this mode of communication first.

Nutrition Questions

Due to the sheer volume of inquiries we get, nutrition and exercise-related questions from people who are not existing clients and customers are not guaranteed a response.

To speak with our experts personally about nutrition and exercise-related topics, your best bet is to pick up a copy of The Precision Nutrition System, because with your purchase you will get a full membership to the Precision Nutrition Member Zone, where you’ll be able to chat directly with over a dozen top coaches and experts and over 70,000 members.

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Our Location

Precision Nutrition Inc. currently operates out of Toronto, Canada.

Our USA orders are shipped from Dallas, TX , USA and our Canadian and International orders are shipped from Toronto, ON, Canada.

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Hours of Operation

Our sales and customer service departments are open from 9:00 am to 5:00 pm EST, Monday to Friday – with the exception of National Holidays.

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Shipping Information

We ship orders within the US via USPS and Canadian orders via Canada Post. All other international orders are shipped via Purolator.

All orders will ship within 2-3 business days. Orders received on weekends or holidays, will ship the next business day.

All customers receive a shipping confirmation email when the order is shipped. So please contact us if you do NOT receive your tracking email and when you do receive your tracking email diligently TRACK it

www.canadapost.ca OR www.purolator.com

*Please note that all online tracking websites are updated every 48hrs, so if you are keen and use the tracking # as soon as you receive it and the status info does not show up on the shipping website, just wait one more day. Here at PN we are a little quicker than the larger shipping companies and will get your tracking email to you before the shipping company even has their site updated!

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Typical Delivery Times

Below are the typical delivery times to various locations. Keep in mind that these are not guarantees (once we ship the product, its fate is in the hands of Purolator and Canada Post Service), but rather guidelines from our experience shipping products around the world using these services since 2001.

United States: 5-7 business days
Canada: 5-7 business days
United Kingdom & Ireland: 2-3 weeks
Australia & New Zealand: 2-3 weeks
Other international destinations: 4-6 weeks

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Order Tracking

All customers from around the globe will receive a tracking # via the email you provided upon ordering.

If you have lost, deleted or not received your tracking email, please contact info@precisionnutrition.com with your order information, and we will be happy to assist you.

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45-Day Money Back Guarantee

We offer a 45-day money back guarantee on all products. If our products do not meet your expectation, contact us within 45 days of purchase and we will refund the product purchase price, less any shipping charges.

To return a product, first contact info@precisionnutrition.com for a return authorization. Products returned without authorization will not be accepted, and the purchase will not be refunded. Returns from the US and Canada must be sent using a trackable method (e.g., USPS, Canada Post, FedEx, UPS). Customers are responsible for the return cost of shipping the product back.

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Privacy Policy

We respect your privacy and your personal information. We never share your personal information with third parties for any reason.

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Wholesale Pricing

Wholesale pricing is available if you’re interested in purchasing in bulk or retailing our Gourmet Nutrition volume 2 cookbook – the cookbook for the fit food lover.

Please contact Lindsay at info@precisionnutrition.com for wholesale pricing information.

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Precision Nutrition Certification

To find a list of PN-certified professionals, visit our Online Directory of Fitness Professionals. For more information on becoming PN Certified, check our our Certification page.

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Employment Opportunities

If you’re among the best in your field, there may be a place for you.  Couple of quick notes on how we do things at PN.

• We pay in the top 10% in the world for each position
• Four weeks vacation, full benefits and the ability to work remotely included

We’re looking for good people who are among the best in their respective fields, and we compensate accordingly.  Current career opportunities include:

1. Web Developer (Full-Time Position)
   We’re looking for a bright and easy-to-get-along-with candidate to join our web and application development team, help manage the website and develop the the cutting-edge nutrition coaching and research software that underpins all we do at PN.
   • Focus: user interface design and front-end web development
   • Primary tools: HTML / CSS / Javascript
   • 3 years of professional experience required
   • Experience with mobile development, graphic design and database design definite pluses.
2. Nutrition Coach – Lean Eating For Men (Full-Time Position)
   Our PN coaches are the best online nutrition coaches in the world. And we’re looking to add an additional male coach to our team. Requirements for the position include all of the following:
   • Graduate degree (Masters/PhD) in exercise/nutrition/psychology
   • Certification with PN (or the willingness to become certified)
   • Experience as a nutrition coach or trainer
   • High competency with desktop and web applications
   • Excellent communication skills using the internet
   • An interest in working with men of all shapes, sizes, and backgrounds

   Note: this position is done exclusively online. So only apply if you’re prepared to work in this way.

3. Nutrition Coach – Lean Eating For Women (Full-Time Position)
   Our PN coaches are the best online nutrition coaches in the world. And we’re looking to add an additional female coach to our team. Requirements for the position include all of the following:
   • Graduate degree (Masters/PhD) in exercise/nutrition/psychology
   • Certification with PN (or the willingness to become certified)
   • Experience as a nutrition coach or trainer
   • High competency with desktop and web applications
   • Excellent communication skills using the internet
   • An interest in working with women of all shapes, sizes, and backgrounds

   Note: this position is done exclusively online. So only apply if you’re prepared to work in this way.

4. Feature Writer/Storyteller (Full-Time Position)
   PN communicates primarily through the written word. So we’re looking for an experienced writer and storyteller to help us tell the amazing stories of our company, our team, and our clients. Requirements for the position include all of the following:
   • Experience working for a major print (magazine/news) publication
   • Portfolio of 10 or more articles in a major print publication
   • Portfolio of 10 or more articles in a major online publication
   • Strong references from previous editors and/or employers

   Note: we’re not necessarily looking for fitness writers. We’re looking for true storytellers who can tell engaging, entertaining and empathetic stories about the transformation experiences of our clients, and about the good work PN is doing in the world. That’s why experience plus a strong portfolio is a must. In fact, should you decide to apply, please submit your portfolio pieces (above) along with your resume and cover letter.

5. Customer Experience Representative (Full-Time Position)
   Precision Nutrition does all of our nutrition and customer support in house. And we’re looking to add an experienced customer service candidate to our team to assist in supporting our clients and customers. Requirements for the position include all of the following:
   • Undergraduate training in exercise and nutrition
   • Experience working as a nutrition/exercise coach
   • Customer service experience a strong asset
   • Certification with PN (or the willingness to become certified)
   • Knowledge and experience with PN products and services
   • High competency with desktop and web applications

   As you’ll be the “voice” of our company, you must also be sociable, skilled at problem solving, and be able to provide product, exercise and nutrition support effectively by both email and telephone.

Keep in mind, at Precision Nutrition, we offer you the ability to:

1. Make your own work schedule.
   At PN, you’re measured by what you produce, not by the time you spend at work.  Work when you want, from where you want.  As long as your work gets done, and done superbly, you have the freedom to set your own schedule.
2. Work from home.
   If you’re in Toronto, our home town, great.  If not, no worries.  Many of our employees work exclusively from home, from all over the world.
3. Work in the fitness and nutrition industry.
   We love exercise, we love nutrition, and we love sport.  That’s why we started this company.  If you do too, you’ll appreciate how rare it is to do a job you really love.  For active, fit people, Precision Nutrition is that opportunity.
4. Work with fun, bright and truly talented people.
   We’re a small company, and we’re picky about who we work with, because to us, this isn’t just a job — it’s our life.  So as a result, we’ve put together a small group of cool, exceptional people.  And in our opinion, that’s a very welcome departure from the large faceless corporations we’ve all worked for.

Interested? Send us a resume and a cover letter mentioning the position you’re applying for to: applications@precisionnutrition.com.